Our bethoki data protection

bethokiPrivacy Policy

This page describes what we collect when you use bethoki and how we keep that data protected. We collect account information, payment details, identity documents, and activity records. We do not share your data for marketing without your consent.

Our privacy commitments are simple: we ask only for information we need to verify your account, process your payments, and comply with law. We keep your records in secure systems. We explain what we do with your data, who may access it, and how long we keep it. We also explain your rights to access, update, or request deletion of your own records.

Our policy applies to all users of bethoki across supported jurisdictions. If you have questions about how we handle your data, or if you want to exercise your privacy rights, you can contact us through the account support channel.

Our bethoki data collection and use

What we collect on bethoki

We collect your email address, phone number, and full name when you open an account. We ask for identity documents such as a national ID card or passport. We collect payment information including your bank account, e-wallet account, or virtual account number. We also record your activity on bethoki — match selections, game history, deposit and withdrawal transactions, and promotion claims.

We collect this data only because we need it to operate the service. We cannot verify your account without your name and identity document. We cannot process payments without your bank or e-wallet details. We cannot track your activity without recording your account actions. We do not ask for unnecessary personal data, and we do not store passwords in plain text.

How we use your data on bethoki

We use your name and identity document to verify that you are the account owner and to comply with know-your-customer (KYC) requirements. We use your payment details to process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or other supported methods. We use your email and phone to send account notifications, promotion updates, and support messages.

We use your activity records to calculate promotions such as weekly cashback, referral bonuses, and tier progression. We use this data to detect fraud, prevent duplicate accounts, and enforce our terms. We may use aggregated, anonymized data to understand user trends and improve our platform, but we do not use individual user data for this purpose without consent.

Our bethoki third-party processors

We work with payment processors, banks, and e-wallet providers to handle deposits and withdrawals. These processors receive your payment information only to complete your transaction. We also work with identity verification services to check your documents. These services receive your name and ID number only to verify you are who you claim to be.

We may use hosting providers to store our systems and backups. These providers are bound by confidentiality agreements and cannot access your data except to maintain our servers. We may use analytics tools to understand how our platform is used. These tools receive aggregated, anonymized usage data only.

Our bethoki data storage and security

We store your account records, identity documents, and transaction history in encrypted databases. We use industry-standard security practices including firewalls, access controls, and regular security audits. We limit staff access to customer data to only those who need it to support your account or comply with law.

Our servers may sit in data centres outside your jurisdiction. This means your data may be stored or processed in another country. We ensure that any such transfer complies with applicable data protection law. We do not permit servers in jurisdictions known for weak data protection unless required by law.

Our bethoki cookie and tracking policy

We use cookies and similar tracking technologies on bethoki to keep you logged in, remember your preferences, and understand how you use our platform. Cookies are small text files stored on your device. They help us provide a smoother experience without requiring you to re-enter your login details on every page.

We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. You can disable cookies in your browser settings, but this may affect your ability to use some bethoki features. We may also use analytics cookies to count visitors and measure page performance, but these are anonymized and do not identify you personally.

Your rights on bethoki and our retention rules

Your rights to access and control your bethoki data

You have the right to access your personal data. You can view your account details, transaction history, and promotion status through your bethoki account dashboard. You can request a copy of all data we hold about you by contacting our support team through the account channel.

You have the right to update or correct your data. You can change your email, phone number, and other account details through the account settings. If you find an error in your identity document or payment information, contact support and we will correct it.

You have the right to request deletion of your data in certain circumstances. If your account is closed and you have no outstanding balance or pending transactions, you can request that we delete your personal data. We may retain records required by law for fraud prevention, tax reporting, or regulatory compliance.

Our bethoki children and age verification

We do not knowingly collect data from children under the age of legal wagering in your jurisdiction. You confirm during account opening that you are legally of age to use our service in your jurisdiction. We rely on the information you provide during registration. If we discover that an account belongs to someone underage, we will close the account and return any funds.

Our bethoki data breach and notification

If our systems are breached and your personal data is at risk, we will notify you without undue delay. We will explain what data was compromised and what steps we are taking to secure it. We will follow all applicable law regarding breach notification, including informing relevant authorities where required.

We maintain incident response and recovery plans to minimize data loss and downtime. We conduct regular security testing and vulnerability assessments. We do not guarantee that a breach will never occur, but we undertake to respond quickly and transparently if one does.

Our bethoki jurisdiction and policy changes

We operate bethoki in jurisdictions where online gaming and sportsbook services are legally available. Your privacy rights depend on the law of your jurisdiction. If you are in the European Union, you may have additional rights under GDPR. If you are in Indonesia, your data is protected under Indonesian data protection law. We comply with the law of your jurisdiction to the extent applicable.

We may update this privacy policy from time to time. We will notify you of material changes by email or through the account area. Your continued use of bethoki after changes are posted means you accept the updated policy. If you do not agree with our updated privacy practices, you can close your account.

Our bethoki contact and support

If you have questions about how we use your data, or if you want to exercise your privacy rights, contact us through the bethoki account support channel. We will respond to your request without undue delay. If you believe we have violated your privacy rights, you also have the right to lodge a complaint with your local data protection authority.

Our About us page explains our general policies. Our Terms and conditions page explains the rules governing your use of bethoki. Our Legal notice page provides additional information. You can also reach out if you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and need support — our support team is available through the same account channels regardless of location.

Our bethoki privacy summary

We take your privacy seriously. We collect only the data we need to operate bethoki — account information, payment details, and activity records. We use this data to verify you, process your payments, calculate promotions, and comply with law. We do not share your data for marketing without consent. We keep your data secure using industry-standard practices. You have rights to access, update, and delete your data subject to legal requirements. If you have any questions, contact our support team through your bethoki account.